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Old 03-02-2012, 1:25 AM   #1
Edulover Edulover is offline
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Anybody have any experience with Aquarium Specialty

I put in an order with them three days ago and i states that my order is pending. i have trying to contact them to find out the status but I keep getting the answering machine. I sent a message through the website but no response. what to do?

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Old 03-02-2012, 4:11 AM   #2
fsu230263 fsu230263 is offline
 
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tagging along , I was planning on placing a order TODAY with them also ! and this would be my first time dealing with them , hope everything work out for you

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Old 03-02-2012, 5:54 AM   #3
izoid izoid is offline
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I have placed 2 orders with them in the last 2 weeks and received my order within 2 days both times. I typically call them first thing in the morning to check availability before ordering to ensure the items are in stock. Like many online shops they do not stock everything on the website, they have many large items drop shipped from the manufacturer.

Try calling at 9:00 am and they should answer.

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Old 03-02-2012, 6:02 AM   #4
thanhreef thanhreef is offline
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I bought few things from them in the past. I did not have any problem at all. Their service is the best. Call Scott.

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Old 03-02-2012, 6:06 AM   #5
Budsreef Budsreef is offline
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I have made several purchases through them and have been completely satisfied. Once they got my shipment wrong and immediately addressed the issue. Had the correct stuff drop shipped from their supplier so there wasn't any more delay having it go to them first. I would not hesitate to buy from them again.

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Old 03-02-2012, 6:10 AM   #6
rsg4 rsg4 is offline
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I've ordered many times, no issues at all.

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Old 03-02-2012, 6:25 AM   #7
The-Bubonic-One The-Bubonic-One is offline
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I ordered last Sunday received package on Tuesday
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I don't have an aquarium. I have an ecosystem and treat it as such.

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Old 03-02-2012, 7:43 AM   #8
gthockey18 gthockey18 is offline
 
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I'm in with most others ordered several times no issues. Scott is the man!

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Old 03-02-2012, 8:05 AM   #9
reefknight reefknight is offline
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I've made several purchases from them and Scott is great to deal with. Being in Columbia, SC most packages arrive a day after I order them. He's a great resource being as close as he is to all of us.
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Old 03-02-2012, 10:28 AM   #10
cr500_af cr500_af is offline
 
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If you ordered a Neptune product that showed "in stock", I do believe you are about to experience what I did.

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Old 03-02-2012, 10:32 AM   #11
Rskillz Rskillz is offline
 
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I've had nothing but great results with AS. As izoid said, it's best to confirm the item is at their warehouse if you want super fast shipping. From my experience, if they have it, you get it quick. Usually if I order with them (back when I was a hobbyist) by 3pm est, I get it the next day with standard shipping, which is really nice. Their prices are solid too.

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Old 03-02-2012, 10:35 AM   #12
fsu230263 fsu230263 is offline
 
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I just called them ! and no full apex system availabe , I dont understand why would you show that you have something & not having it !

Edit: do anyone now who have the full apex system or can you buy them from neptune ?

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Old 03-02-2012, 10:42 AM   #13
cr500_af cr500_af is offline
 
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Quote:
Originally Posted by fsu230263 View Post
I just called them ! and no full apex system availabe , I dont understand why would you show that you have something & not having it !

Edit: do anyone now who have the full apex system or can you buy them from neptune ?
Yes, you can buy from Neptune.

I ordered a Lunar Sim module for my Apex from A.S., and it showed in stock on their site. After it didn't show up in 3 business days, I emailed and (after a couple that said "it's processing") was finally told that it was being drop shipped from Neptune. So, what should have taken two days was going to take 5.

When 5 days rolled around, still nothing. It finally arrived after 10 days, and the packing slip/invoice from Neptune was in the box. I ordered on a Monday morning; the item was "ordered" from Neptune on that Friday.

All this time it showed "in stock".

The only reason I didn't order from my LFS was time... shipping from SC vs shipping from the West coast. I could have had it a week sooner if I had, it turns out.

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Old 03-02-2012, 3:24 PM   #14
sts04c sts04c is offline
 
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Scott at Aquarium Specialty is awesome!!!! I have had nothing, but great experiences and quick shipping.

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Old 03-02-2012, 3:47 PM   #15
JayU JayU is offline
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I bought my apex directly from Neptune.

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Old 03-02-2012, 4:07 PM   #16
Fidofence Fidofence is offline
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I placed a order and received it very quickly. I also talk to them on the phone and they were very helpful. I highly recommend them

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Old 03-02-2012, 6:00 PM   #17
SleepyReef SleepyReef is offline
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I emailed before I ordered a light to make sure they had it in stock because I ordered the same light from another company that said "in stock" on their site, but it was not "in stock" and they said I could wait six weeks for it to be "in stock". Well Aquarium Specialty emailed me back and said the light was in stock - got the light within 48 hours regular shipping.

Overall good experience.

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Old 03-02-2012, 7:44 PM   #18
Dine Dine is offline
 
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i got my apex through jenn at imagine. she ordered it directly from neptune. it took a few more days then ordering it from another online supplier but she made more money, i paid the same, and got to support a lfs. but i think i know why you ordered from them (lol told you it would work)

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Old 03-02-2012, 9:37 PM   #19
RacinRevo0818 RacinRevo0818 is offline
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Went thru the same thing. Apex is way behind on orders and I'm guessing tax refunds are feeding the problem also. Just be patient I got mine in about 2 weeks. They will just drop ship straight from Neptune.

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Old 03-02-2012, 9:44 PM   #20
Edulover Edulover is offline
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I will try to contact them tomorrow. I don't mind waiting for the item but I just want to have an idea of when to expect it. I can't get through on there phone and they are not responding to email. Does anyone have Scott's direct number?

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